Gigbusters

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Business Terms

Version 1.0 · Last updated: 28 July 2026

If you use Gigbusters for your professional activity — a venue, a bar that puts on gigs, a promoter, a local council that programmes, or a band that hires and invoices — these terms apply to you in addition to the Terms of Use and the Community Guidelines.

We have written them following Regulation (EU) 2019/1150, which requires tools like this one to explain to their business users how what they publish is ranked and what safeguards apply before their access can be restricted. We think the requirement is right: if part of your livelihood depends on your gigs being seen, you are entitled to know how that is decided.

1. Who these terms apply to

To any person or entity using Gigbusters in the course of their commercial or professional activity, whatever their legal form. If you are a musician who plays for the love of it and hires nobody, this does not concern you: the Terms of Use are enough.

2. How what you publish is ranked

This is the point that worries people most, so we will say it first and plainly: you cannot pay to appear higher. There is no featured slot, no bidding, no paid boost. If there ever were, it would be explained here and clearly labelled on screen.

Radar and gig listings

The order is determined by the following, in this order:

• The start date, from soonest to furthest away. It is the only ranking criterion. What happens sooner is shown sooner.
• The filters chosen by whoever is searching: area, style, event type, whether it is free, whether it is this weekend. That decides what enters the list, not in which position.
• Distance narrows, it does not rank: when someone searches "near me", their location defines the search area, but within it the order is still by date.

Only published events, in an active category, that have not yet finished are included. Events imported from external sources do not appear until a member of our team approves them.

Band and venue search

It returns the active entities matching the query, excluding those on a voluntary pause or suspended. Neither seniority, nor follower count, nor having closed more agreements changes the order.

3. How gig offers are distributed

When you publish an offer there is no ranking: the offer reaches all bands meeting the four requirements at the same time. None appears before another, and none can pay to enter the distribution. The requirements are:

1. The band is active and has not set itself to voluntary pause.
2. It has its gig radar switched on: without activating it, no offers are received.
3. At least one of its styles matches the styles you are targeting.
4. Your venue falls within the travel area the band has declared.

Before publishing you can see how many bands it will reach. That figure comes from exactly the same calculation as the actual distribution, so what you see is what there is.

After that, you decide the order of the applications: we neither score them nor recommend any.

4. Differentiated treatment and advertising

The Regulation requires us to disclose any preferential treatment we give ourselves. There is one:

• When an advertising slot goes unfilled because no campaign matches, we fill it with Gigbusters self-promotion. It is labelled as advertising, like everything else.
• We own no venues, bands or events competing against you in the radar.

Advertising is always separate and labelled, and is never mixed into the ranking of gigs. How the advert shown to each person is chosen is explained in section 8 of the Terms of Use.

5. Restriction, suspension and termination

We may limit, suspend or close your access on the grounds set out in the Terms of Use and the Community Guidelines. When we do:

• We will give you a statement of reasons in writing setting out the specific facts and circumstances, including whether a third-party report or an automated system played a part. We will provide it before the measure takes effect or, if it is urgent, at the moment it is applied.
• You will have the opportunity to clarify the facts before the measure becomes final, save in cases of justified urgency.
• If we decide to terminate the relationship entirely, we will give you at least 30 days notice. That period does not apply where we are bound by a rule, where you have breached repeatedly, or in cases of serious breach — fraud, criminal content or risk to third parties.
• You may appeal through the procedure in section 8 of the Guidelines.

6. Changes to these terms

We will notify any change at least 15 days in advance, by email and inside the app, setting out what changes. If the change requires significant technical or commercial adaptations on your side, the period will be longer and proportionate.

During that period you may terminate the relationship. We will not apply changes retroactively, unless required by a legal obligation or where the change benefits you. The notice period does not apply where the change is imposed by law or is needed to address a risk of security, fraud or malfunction.

7. Access to data

As a business user you have permanent, free access within the tool to:

• Your offers, with their full history of modifications.
• The applications received and the thread of each negotiation.
• Your closed agreements, with the snapshot of the agreed terms.
• Your published events and their attendance confirmations.
• The estimated reach of an offer before publishing it.
• Your till and your movements, if you use those tools.

You can ask us for a machine-readable copy of all of it by writing to legal@gigbusters.com. We do not give access to other business users' data, nor to the audience's personal data beyond what is strictly needed to run an event of yours. We do not pass the data you generate here to third parties: the only thing that leaves the tool is aggregated, anonymous statistics, on the terms of the Privacy Policy.

8. Venue pages and verification

A venue page can exist on Gigbusters with nobody managing it: because the community created it when publishing a gig there, or because it comes from a public source. Those pages are marked as unverified.

If you are the one who runs that venue you can claim the page from the page itself. We will check your connection to the venue and, if we approve it, the page comes under your control and is marked as verified; competing claims are closed and whoever filed them is notified. Claiming someone else's page is a misuse of the tool.

9. Reliability

We keep an internal record of cancelled agreements and events. It helps us identify whoever repeatedly leaves people stranded, and it is consulted by our moderation team.

Publicly only positive information is shown: how many gigs have been played. There is no score, no stars, no visible failure counter, and that record does not change the order in which you appear. You can ask us what is on your record and challenge it if you believe it is inaccurate.

10. Freedom to use other channels

We impose no exclusivity. You can advertise the same gigs, on the same or different terms, on your website, your social media, other listings sites or wherever you like. Nor do we require you to use any service of ours to close an agreement.

11. Complaints and mediation

Given our size we are not required to operate an internal complaint-handling system or to designate mediators. Even so, we voluntarily offer the appeal procedure set out in section 8 of the Community Guidelines, with acknowledgement of receipt and a reasoned reply within 15 working days.

If the problem is not resolved, we are willing to consider in good faith a mediation with a mediator agreed by both parties. In any event your right to go to court remains intact.

For anything on this page: legal@gigbusters.com.

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